I’m not sure about my size. How Do I Find This Information?
Please see our Learn about Sizes(click here
) for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Care department or Call at +91-7861023223.
I’m In Love with something that’s Out Of Stock in My Size! What Can I Do?
New items can sell out quickly, but we may get more soon!
However you can always check the products at our associated websites including Myntra.com, jabong.com and koovs.com (We need to give direct links to the website here).
We can always place your order on your behalf after your consent via phone or email.
Can I Return or Exchange Items That Were Purchased On Sale?
All items purchased on sale or marked down cannot be returned or exchanged
When Will My Order Ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. You will receive an SMS with tracking number once your order has been dispatched.
Do You Have Any Store Locations?
Yes, on the Internet! We’re an online fashion store, which means you can shop with us 24/7 from around the world!
Do you provide Cash on Delivery (COD) payment option? How can I buy using COD option?
Yes, Femella offers an option to pay Cash on Delivery for your orders.
Here are steps to place an order using COD option along with terms & conditions for COD orders:
1. You can select 'Cash on Delivery' option while placing the order.
2. COD is available for orders from Rs. 500 to above.
3. Your delivery address should be under serviceable network of our courier
partner. Please enter the correct pin code to ensure delivery.
4. Please pay in cash only and do NOT offer cheque or DD to the courier staff.
5. Please do NOT pay for any additional charges to courier staff.
6. Your invoice amount is inclusive of all charges.
7. Cancelling your COD Order: If you want to cancel the order, please do so within 2 hours of placing it, post which it will processed and shipped.
8. Please call on Customer Care:+91-7861023223 to cancel your order.
Where do I send my return.?
We will send you a return address label. Just stick it on the packet and send it across.
Femella Fashions Limited
516 Phase V, Udyog Vihar
Gurgaon, Haryana 122016
Is there an additional shipping or delivery charge?
Shipping is free on orders over Rs. 600.For orders below Rs. 600 there will be a nominal charge of Rs. 60.
How do I redeem a coupon?
You can redeem a coupon when you buy a product. Here is how you can redeem it:
1. Select the design, product style, and quantity.
2. Click on 'Add to Bag'. Proceed through the Checkout Flow to the Shopping Bag Page.
3. Type the coupon code in the 'Coupons' section at the bottom of the Shopping Bag Page and click 'Apply'. The amount value changes in your 'Order Summary' section.
4. Choose your Payment Method and pay the discounted amount.
Can I modify my order after placing it?
You may want to alter the ordered size or color option of a product in your placed order. You may even require to change your shipping address. These changes are allowed till we have begun processing your order. For such requests, please get in touch with customer care (link to feedback part of website) immediately.