POLICY

Items purchased from FEMELLA are eligible for a full refund if returned within 15 days of purchase. You will have up to 20 days after items have been purchased to exchange for anything else on the website.


CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.Items without tags will not be accepted.

In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We request you to share an image of the product at orders@femella.in


HOW TO SEND IN YOUR RETURN/EXCHANGE

To ship an item back to Femella please:

  1. Indicate on your invoice whether you are exchanging or returning the item(s).
  2. For exchanges: please indicate the desired style/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold at orders@femella.in
  3. Pack your item(s) and invoice into the return bag and affix the printed address sticker.
  4. Mail your package using one of the following methods:
      
  • Self-ship:If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised. For all self-shipped returns, please use a reliable courier service. For all self ship returns, Femella will issue a 10% discount voucher for your next purchase.

Shipping Address for self-ship product/s:-

Femella Fashions Ltd.


Returns Dept.

516 Phase V, UdyogVihar

Gurgaon - 122016, Haryana

  • Reverse pick up from your shipping address:Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.

REFUNDS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account.

Refund options for you The customer can choose to get their refund in the following ways.

  • Cash refund via bank transfer into their account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your Femella account, which can be redeemed against any purchase.

EXCEPTIONS

  • SHIPPING CHARGES
  • Shipping charges on expedited orders are not refundable.