Shipping & Returns Policy

SHIPPING

  • Shipping charge of INR 150 is added for orders of value below INR 1500
  • Please note that this shipping charge is non-refundable.

DISPATCH

All our orders are dispatched within 48 hours of when you place the order. Orders placed on Friday post noon, are dispatched on the following Monday or the next working day.


DELIVERY TIMELINE

It usually takes 5-7 business days depending on your location. Please do not accept the package if it’s tampered with.


ORDER TRACKING

As soon as your order leaves the warehouse, you will receive a tracking number/ID via email. Orders can be tracked by clicking here


DON’T LIKE THE PRODUCT? DON’T WORRY

We are happy to accept unworn, unwashed, and unaltered merchandise for exchange. For that, all tags must be attached and items must be returned in original packaging. Items are eligible for exchange, if returned within 7 days of delivery.

Reusable & protective face masks and Mists are our final sale items and cannot be returned or exchanged.


EXCHANGES & RETURNS

For returns or exchange please click here

Exchanges

Items are eligible for exchange within 7 days of delivery.

Items are eligible for exchanges with any style available on the website. In case the new item is of lower value, store credit will be issued to you.

If you do not wish to exchange with another item, you can simply return the same in exchange for store credit with 1 year validity from date of issue.

The Process

Step 1:

Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package along with the invoice in the same way & condition it was delivered in.

Step 2:

click here to initiate your exchange request.

Step 3:

Our team will schedule a pick-up which should take up to 3-5 working days. In case of a size exchange, once the original order is returned back to the warehouse and quality check is done, the replacement item(s) will be dispatched.

SECOND EXCHANGES COME AT A COST

Second exchanges for the same order will be chargeable. For second exchange, you have the following options:

1. You can ship the product on your behalf to our warehouse.

Femella Fashion Pvt.Ltd.

Plot No.312, Udyog Vihar,

Phase-IV, Gurgaon

Haryana 122015

2.You can raise a request for it to be collected by us for a fee of INR 200. Our team will send you a link to make the payment. The pickup will only be scheduled after payment has been made.

Please note

- All items for exchange should be unused, unsoiled and unaltered.

- The exchange process will be initiated post inspection of the item at our warehouse. We reserve the right to refuse an exchange request if any item is damaged or used by the customer.

The replacement will be dispatched within 2-3 days post inspection.

Returns

If you do not wish to exchange with another item, you can simply return the same in exchange for store credit with 1 year validity from date of issue.

STORE CREDIT

Store credit is emailed to you in a voucher format on your registered email ID. You can utilize the same during check out by copying the code and applying it in the box that says “use discount code or gift voucher”. If you face any issue while applying the same, please email us on info@femella.in

Products purchased on clearance sale, and products that are returned in a soiled, damaged or altered condition will not be eligible for refund/store credit.

      • If gift vouchers/gift cards are redeemed at the time of purchase will only be refunded in the form of store credit only.
      • Gift card or store credit is valid for prepaid orders only.
      • Store Credit is valid for one year from the date of issuance.

Buy 1 Get 1 Offer

Femella Buy 1 Get 1 Free Offer Where Users Can Get 1 item Free On buying 1 product at MRP(On Certain Selections). Products are only eligible for one time exchanges for size in the same product. No Returns and Refunds are applicable.

Flat 50% OFF Offer

Products are only eligible for one time exchanges for size in the same product. No Returns and Refunds are applicable.