Shipping & Returns Policy
We offer free shipping on all our pre-paid orders above Rs. 699. For COD orders, we charge an additional fee of Rs. 200. An extra charge of Rs. 75 is applicable on orders priced below Rs. 699.
All our orders are dispatched within 48 hours of when you place the order. Orders placed on Friday post noon, are dispatched on the following Monday or the next working day.
It usually takes 5-7 business days depending on your location. Please do not accept the package if it’s tampered with.
As soon as your order leaves the warehouse, you will receive a tracking number/ID via email. Orders can be tracked by clicking here
DON’T LIKE THE PRODUCT? DON’T WORRY
We are happy to accept unworn, unwashed, and unaltered merchandise for return or exchange. For that, all tags must be attached and items must be returned in original packaging. Items are eligible for return/exchange, if returned within 14 days of delivery.
Reusable & protective face masks and Mists are our final sale items and cannot be returned or exchanged.
FREE RETURNS & EXCHANGES
For a hassle-free experience at Femella, we do not charge for reverse pickups.
For returns or exchange please click here
We have a 100% percent refund policy at Femella and that’s a promise! The refund process is initiated after 5-7 working days, only after we receive the item in the warehouse where we do a thorough check of the same.
Items that are on a discount of 50% off or more will not be eligible for exchange/refund.
STORE CREDIT –
If you opt for the store credit option, it will automatically reflect in your account within 24 hours of the reverse pickup done. If you face any trouble receiving the same please email us at firstname.lastname@example.org